FAQs

The Summer Sale and the opportunity to enter the raffle are available from the start of the promotion until August 2, 2026, at 11:59 p.m. (CET). 

Participation is exclusively available to Inner Circle Members. 

Orders placed after this deadline will not be eligible for raffle entry.

To become an Inner Circle Member, simply sign up for our newsletter. Once you have subscribed, you will receive access to exclusive benefits, including participation in special promotions for the raffle.

You can sign up here: https://deputydepartment.com/password

Only Inner Circle Members have exclusive access to shop our Summer Sale and participate in the raffle. 

Members will also have the chance to win a travel voucher worth €1,500 and a credit card with balance.

With every order, you will automatically receive a “Flight Ticket” in your cart, giving you the chance to win a travel voucher worth €1,500 and credit on your credit card.

The prize includes a travel voucher with a total value of €1,500, as well as a credit card balance that can be used towards booking flights and all-inclusive hotel accommodations.

The winner will be selected at random (via a digital drawing) from all valid order numbers after the promotion period ends.

There are two ways:

1. The winning ticket (order number) will be posted on Deputy Department’s official Instagram account (@deputydepartment).

2. We will send a notification to the email address provided at the time of purchase.

You must contact us within 48 hours of the winner being announced.

To do so, you must:

• Verify your identity using your order number.
• Provide the required information (name, age).
• Accept the contest terms and conditions (for minors, this includes a parental consent form).
• If you do not contact us within the specified time frame, your claim will expire and the prize will be awarded to the next alternate winner.

No.

The prize is non-transferable, non-exchangeable, and cannot be redeemed for cash or exchanged for other Deputy Department products.

Yes.

The contest is open to participants from around the world [e.g., Germany, Austria, and Switzerland], provided that such promotions are not prohibited by law in your country.

Anyone aged 16 or older who resides in the European Union is eligible to participate. Entry is automatic with every order placed through https://deputydepartment.com/ during the promotional period.

PRIVACY POLICY
Personal data will be used exclusively for the purpose of processing and administering the giveaway. Further details can be found in our Privacy Policy.

LEGAL RECOURSE
Legal recourse is excluded. German law shall apply. Employees of Deputy Department GmbH as well as their relatives are excluded from the promotion THE BIG SCRATCH.

LIABILITY
The organizer shall not be liable for any damages resulting from errors, delays, or interruptions in transmission, disruptions of technical systems or services, incorrect content, loss or deletion of data, viruses, or other technical issues in connection with participation in the “The Big Scratch” campaign, unless such damages were caused intentionally or through gross negligence by the organizer or its agents.

The above limitation of liability does not apply in cases of injury to life, body, or health, or in cases of fraudulently concealed defects.

APPLICABLE LAW
Any questions or complaints related to the “The Big Scratch” campaign should be directed to the operator of the online shop. The relevant contact details can be found in the legal notice (Imprint) of the online shop.

German law shall apply exclusively. Mandatory provisions of the country in which the participant has their habitual residence remain unaffected. Legal recourse is excluded.

SEVERABILITY CLAUSE
Should any provision of these terms and conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

In place of the invalid provision, the legally permissible regulation that most closely reflects the economic intent of the invalid provision shall be deemed agreed. The same applies in the event of any contractual gaps.

You can pay with the following methods at checkout:

• Credit card (Visa, Mastercard, etc.)
• PayPal
•  Klarna (Pay later / pay in installments – if available in your region)

All transactions are secure and processed through certified payment providers.

After checkout, you’ll receive an order confirmation email with your order number.
Once your order is packed and handed to the carrier, you’ll get a tracking number via email.

Once an order is placed, we’re unable to make changes to the items in the order.

If your order has already been shipped, you can still return it within 14 days of delivery via our RETURN PORTAL , as long as it meets our return conditions.

You can apply your Discount Code during checkout:

1. Go to the checkout page

2. Enter your code in the “Discountcode or gift card” field

3. Click “Apply” to update your total

Please note:

•  Codes are case-sensitive and may apply only to specific items or campaigns
•  Only one code can be used per order
• Discounts cannot be applied after an order has been placed

Unfortunately, we’re not able to cancel orders once they’ve been placed, as our system processes them immediately.

However, you can always return your order after delivery via our Return Portal, as long as it meets the return conditions.

Deputy Department works with a drop system, where many people try to purchase the same limited items at the exact same time.

Because of this high demand, it can sometimes happen that a product still appears available or is in your cart — but is already sold out by the time the order is processed. Unfortunately, this can lead to overselling, which means some orders have to be cancelled afterwards.

Cancellations like this can occur up to 5 business days after your order, especially during high-traffic drops.
Any payments already made will be automatically refunded to your original payment method.

We know that’s disappointing, and we truly appreciate your understanding.

Our shipping costs depend on the destination country:

Please note:
We do not cover any additional fees that may apply after checkout, such as customs duties, import taxes, or handling charges.
These costs depend on the import and export regulations of your country and are the responsibility of the recipient.
If applicable, your local customs office can provide more information about potential charges.

Germany: 5–7 business days
Austria: 5–9 business days
Switzerland: 5–9 business days
International: 8–12 business days

Regular delivery time is between 5–10 business days after your order confirmation.
You’ll receive a separate shipping confirmation with a tracking link via email once your order has been shipped.
If there’s a significant delay, this confirmation email may also include updated delivery information.

Please note: During high-demand periods (such as collection drops), delivery may take slightly longer.

We kindly ask you not to contact our support team about your order if your parcel is still within the delivery window listed above.
“Business days” refer to Monday–Friday, excluding weekends and public holidays.

When your order has been shipped, you’ll get a separate shipping confirmation email containing your tracking link and tracking number.

To track your order:
Option 1: Click directly on the tracking link in your shipping confirmation email.
Option 2: Copy your tracking number and enter it on the carrier’s website (e.g. DHL, UPS).

Please note:
Tracking updates can take up to 24 hours to appear after your order has been dispatched.
If you don’t see any updates right away, please check again a bit later — this is completely normal.

For international orders outside the European Union, additional import duties, customs fees, or local taxes may apply.
These charges are determined by your local customs authorities and are not included in the item price or shipping costs displayed at checkout.

Deputy Department has no control over these fees and cannot predict their amount.
The recipient is responsible for paying any such charges upon delivery.

By placing an international order, you agree to cover all applicable customs and import duties as required by your local authorities.

For more information about import fees or restrictions, please contact your local customs office before placing your order.

All measurements are taken with the garment laid flat — not on the body.

• CHEST: Lay the garment flat and smooth. Measure straight across from armpit to armpit. (This represents half the chest width. For the full circumference, multiply by two.)

• LENGTH: Measure from the highest point of the shoulder (HPS) – where the shoulder seam meets the neckline – straight down to the bottom hem.

• SLEEVE: Measure from the shoulder seam straight down the outer edge of the sleeve to the cuff.

• HEM WIDTH: Measure straight across the bottom hem from side seam to side seam (again, this is half the width).

IMPORTANT NOTES:

• Due to the nature of the fabrics and production process, slight variations of up to ±1.5 cm may occur.

• Elastic or heavy materials can slightly shift when laid flat – make sure to smooth the garment without stretching it.

• For best accuracy, compare the measurements with a similar item you already own that fits you well, measured the same way.

• Small rounding differences are normal and do not affect the overall fit within the standard tolerance range.

All measurements are taken with the garment laid flat – not on the body.

WAIST: Lay the pants flat and smooth the waistband without stretching it. Measure straight across the waistband from side to side. (This represents half the waist width. For the full circumference, multiply by two.)

SIDE LENGTH: Measure from the top edge of the waistband straight down the side seam to the bottom hem. Make sure the pants are completely flat and the fabric is not pulled.

IMPORTANT NOTES:

• Due to manual measurement and natural fabric behavior, minor variations of up to ±1.5 cm may occur.

• Avoid stretching or pulling the garment while measuring.

• For best accuracy, compare these measurements with a similar pair of pants you already own that fits you well.

Yes, you can return your order. We offer a 14-day return policy, which means you have 14 days from the day you receive your item to request a return.
To qualify, the item must be in the same condition you received it: unworn, unused, with all tags attached, and in its original packaging.

To be eligible for a return, your item must be in the same condition that you received it – unworn, unused, with all tags attached, and in its original packaging.

To start a return, please use our RETURN PORTAL and enter your order number and the email address used during checkout.

If your return is accepted:

• For returns within Germany, we will provide a return shipping label. The cost of the label will be deducted from your refund.

• For international returns, you are responsible for arranging and covering the shipping yourself. You may choose any carrier.

Please note: Return shipping costs are the responsibility of the customer. 

Returns sent without prior registration through the Return Portal will not be accepted.

➔here:  RETURN PORTAL

Return shipping costs must be covered by the customer.

• Returns from Germany
  Returns from Germany are handled automatically via our RETURN PORTAL. A return label will be provided, and a return fee of €6.90 will be deducted from your refund once your return has been processed.

• International Returns
  Customers outside of Germany must cover return shipping costs themselves. A return address will be provided during the return registration process via our RETURN PORTAL. 
  Please make sure to keep the tracking number until your return has been fully processed. In case of any issues or delays, we won’t be able to issue a refund without valid proof of return.

All returns must be registered and completed via our RETURN PORTAL to ensure proper tracking and handling.

We offer size exchanges for customers in Germany, Austria, and Switzerland.

Exchanges can be requested independently through our returns portal. During the return process, you can select the variant you would like to receive instead. 

After submitting your exchange request, please send the item back to our warehouse. Once the return has arrived and has been checked by our team, the exchange will be processed and the replacement item will be shipped to you.

You will receive a separate order confirmation and tracking information for the new shipment.
Please allow up to 5 business days for processing after your return has arrived at our warehouse.

Your refund will be processed within 10 business days after we have received and inspected your return.

You’ll receive a confirmation email once the refund has been issued.
Please note that it may take additional time for the amount to show up in your account, depending on your payment provider.

Your questions weren’t answered?
Contact our customer support with your request at [email protected].

Please note: Processing your request may take 1–2 business days.